GENERAL TERMS AND CONDITIONS
1 GENERAL INFORMATION
The web shop found on the web site [www.blakshop.de] (the “Web Shop”) is run by Juwa solutions bv, a legal entity incorporated in Belgium with company registration number BE0744933868 (below referred to as ”Blakshop”).
If you are below 18 years of age you need permission from your guardian to place an order in the WebShop. By using the Web Shop and/or placing an order, you accept these general terms and conditions (the ”General Terms and Conditions”).
Blakshop reserves the right to – from time to time - amend these General Terms and Conditions and any changes Blakshop makes will enter into force no earlier than thirty (30) days after the revised General Terms and Conditions have been made available on the Web Shop.
2 PRICES AND DELIVERY CHARGES
All prices shown in the Web Shop include [Belgian] Value Added Tax of 21%, but exclude delivery charges (see exact charges below). Please note that Blakshop does not compensate any local customs duties, local VAT on imports or similar fees which may be added to deliveries outside of Belgium. No additional taxes or charges, other than those listed on your order or mentioned in these General Terms and Conditions, will be added when you complete your purchase.
If the VAT is changed, Blakshop reserves the right to adjust its prices and charges by a corresponding amount. Further, Blakshop reserves the right to correct pricing errors and adjust prices in case of exchange rate fluctuations which make listed prices incorrect. Blakshop also reserves the right to make running adjustments to prices and cancel products and/or orders in case stock of particular products is sold out. Blakshop also reserves the right for any printing or typographical errors on the Web Shop.
Periodic sales and/or campaign offers are valid unless otherwise stated, as long as the products are available in stock and/or until the end date is reached under the terms specified in each offer/campaign.
3 ORDERING AND CONFIRMATION OF PURCHASE
After you have made a purchase you will receive a confirmation of the purchase to the e-mail address provided by you at the time of the placing of your order. The confirmation will be sent to you within reasonable time and no later than at the time of delivery of the purchased product/s.
Blakshop delivers its products to Germany and Austria. All parcels will be sent via UPS Parcel. Parcels are delivered to your nearest service point, with notification via text messages, to the mobile phone number that you stated on your order, or by paper slip notification to your mail box.
Blakshop’s aim is to always deliver your purchased product(s) as quickly as possible. If your product is available in stock, the delivery time is normally 5 working days for Germany and Austria. The delivery time is counted from the time of order placement until the purchased product is available for you to pick-up at your nearest service point.
If the product that you have purchased is not available in stock or delays are caused due to other circumstances, delivery times may be longer. Even though Blakshop aims to deliver the product that you have purchased within the communicated time frame, delivery may take longer. Blakshop will inform you, without delay and as soon as possible.
5 UNCLAIMED PARCELS
If you do not pick up your purchased product at the service point, Blakshop will charge you for the actual costs for freight charges and return freight charges.
6 PAYMENT METHODS AND SAFETY
Payment can be made with the following valid credit or debit cards: Visa, MasterCard, Paypal, Sofort.
When you pay by card, the transaction is processed by DIBS in order to ensure fast and secure payment which meets the PCI-DSS requirements. Blakshop does not save your card details. All information is encrypted and sent to DIBS via secure servers (SSL/HTTPS). / The applicable amount will immediately be reserved on your card but will not be debited until the product is dispatched. Blakshop reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. Blakshop may refuse orders depending on the result of these controls.
7 CANCELLATIONS, REPLACEMENTS AND COMPLAINTS
Please note that if you wish to cancel, replace or complain about a product that you have purchased, you stand the risk for the transportation of the product back to Blakshop. This means that you are responsible for any damage or loss of the product during the transportation of the product to Blakshop. Blakshop recommends you to always save the receipt until the return of your product has been completed.
Cancellations and replacements
If you are not satisfied with the product that you have purchased you have the right to cancel the purchase within fifteen(15) days from the date of receipt of the product.
When possible, Blakshop kindly asks you to return your product in its original packaging.
If you choose to cancel and return your purchased product, Blakshop will refund what you have paid, exluding any freight and delivery charges for delivery to you. Any return charges will be withdrawn from the amount refunded. However, if you choose to cancel/return only part of your order Blakshop will not refund any delivery charges, since the same charges apply no matter how many products you order. The refund will be made as soon as possible and within fourteen (14) days from Blakshop’s receipt of your message regarding cancellation, provided that Blakshop, by this date, has received the product that you would like to return or that you have provided Blakshop with a proof of the product being sent to Blakshop.
Please note that Blakshop will not compensate you for any return freight charges. Further, if your handling of the product that you have purchased has resulted in a decreased value of the product, Blakshop will make a deduction of the refund corresponding to the amount of the loss of value of the product.
If you request a replacement of your purchased product and Blakshop has the replacement product in stock, Blakshop will deliver the replacement product within 5 working days. Blakshop will only compensate you for the return freight charges if the product is faulty (see “Complaints” below) or if it has been delivered to you by mistake.
You have the right to make a complaint about a product within three (3) years from the date of receipt of the product, provided that the product was faulty at the time of delivery. Please contact Blakshop as soon as possible after you have noticed that there is something wrong with the product, by e-mail firstname.lastname@example.org . Please note that you need to make a complaint about the fault of the product "within reasonable time" after you discovered it. If you notify Blakshop within two (2) months from the date of your discovery of the fault, you have made the complaint “within reasonable time”.
The Web Shop may, from time to time, contain links to or from other web sites, which are not controlled by Blakshop. Although Blakshop will do its utmost to make sure that the links on the Web Shop only transfers you to web sites which share Blakshop’s safety and confidentiality standards, Blakshop cannot be held responsible for the protection or confidentiality of any data that you may submit on these third party web sites. Before submitting information on such web sites, Blakshop recommends that you read the privacy notices and other statements or policies found on these web sites.
9 TECHNICAL REQUIREMENTS
In order to be able to use and place an order in the Web Shop by making use of your computer, iPhone, iPad, Android or other device, there may be certain technical requirements. You may, for example, need to install certain software, such as any regular web browser. If your device does not meet the technical requirements, you will, via pop-up boxes or similar, get information about what software or the like that you will need to install in order to use and to place an order in the Web Shop.
Blakshop’s aim is to make the Web Shop work satisfactory at all times. However, the Web Shop is provided as it is and with the quality it has.
11 GOVERNING LAW AND DISPUTE SOLUTION
These General Terms and Conditions are governed by Belgian law, without regard to its conflict of law provisions.
Any dispute, controversy or claim arising out of or in connection with your use of or purchase from the Web Shop and/or these General Terms and Conditions, or the breach, termination or invalidity thereof, shall at first instance be settled by the District Court of Gothenburg. This applies to any claim involving Blakshop or its affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers and content providers.
Should any provision of these General Terms and Conditions or part thereof be void or invalid, the other provisions of these General Terms and Conditions shall remain in force and the clause may be amended to the extent such invalidity materially affects the rights or obligations of you or Blakshop under these General Terms and Conditions.
13 CONTACT Blakshop
You are welcome to contact Blakshop one-mail email@example.com or at the below address
Juwa solutions bv
2590 Berlaar - Belgien